FAQ


Please find below some of our most 
Frequently Asked Questions. If your question isn't answered here, or if you would like to get in touch you can reach us via Shine@users-care.com


Do you ship overseas?

Yes, we ship worldwide. Free Shipping Over $69, Cost $14.95 Under $69

How do I make sure I order the right size for me?

Please refer to our Size Guide that is located on all product pages for more information and size conversions. As well, you can find our models measurements and the size they are wearing plus a detailed fit description.

Do you offer exchanges?

Yes, sure! We want you to be 100% happy with your purchase from us at SHICLOTHS.

Please email us at Shine@users-care.com including your order number, then our friendly customer service will go through the exchange process with you. Note you can only return it within 15 days of receipt.

Do you offer refunds?

We only offer refunds if you have received a defective product. You always can ask for a store credit if you find that the item is not right for you.

Please send an email to Shine@users-care.com and we will instruct how to return your item and once we receive it, we will issue you with your store credit.

You can read about our Return Policy here.

What do I do if I receive a faulty/incorrect item?

If you have received the wrong item, or if something is missing from your order, we are sorry! Please email us straight away at Shine@users-care.com and we will arrange a replacement or refund for you as quickly as possible. For a faulty item, we request that you also include a photo of the fault. All return details will be provided via email within 48 hours. 

My address is wrong, can I update this?

Don’t worry this can happen.

We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Please email us at Shine@users-care.com and let us know your order number and the updated address and we will do our best to fix this up for you.

How long will it take to ship my order?

You can read about our SHIPPING & DELIVERY here.

Are all our jackets and shirts unisex? 

Yes, our clothes have no gender. Designs and sizes are the same for men and women

How can I wash the  Jacket? 

The best way to clean the jacket is to wipe gently with cold water or dry clean (if needed).

Do SHICLOTHS restock products and can I be notified if an item restocks?

Yes, we restock all our products a few times during the year. SHICLOTHS designs don’t follow seasons & trends, there’s always a good time to wear them.

If you are looking for a product that it’s out of stock, you can always leave your email on the product page to be the first to know when it is back in stock.

What currency is used online?

All prices are in U.S. dollars at checkout.