FAQ


Please find below some of our most 
Frequently Asked Questions. If your question isn't answered here, or if you would like to get in touch you can reach us via service@shicloths.com


Do you ship overseas?

Yes, we ship worldwide. Free Shipping Over $79, Cost $14.95 Under $79.

How long will it take to ship my order?

You can read about our SHIPPING & DELIVERY here.

What currency is used online?

All prices are in U.S. dollars at checkout.

What should I do when I have a size issue when shopping, or when I have a problem with coupon usage and payment ?
If you refer to Sizechart on product page and Size Guide on the navigation bar, but still can not solve, please contact our Facebook message which will feedback within 48h. Other shopping issues can also contact us by service@shicloths.com.

My address is wrong, can I update this?

Don’t worry this can happen.

We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Please email us at service@shicloths.com  and let us know your order number and the updated address and we will do our best to fix this up for you.

What do I do if I receive a faulty/incorrect item?

If you have received the wrong item, or if something is missing from your order, we are sorry! Please email us straight away at service@shicloths.com  and we will arrange a replacement or refund for you as quickly as possible. For a faulty item, we request that you also include a photo of the fault. All return details will be provided via email within 48 hours. 

Do you offer exchanges?

Yes, sure! We want you to be 100% happy with your purchase from us at SHICLOTHS.

Please email us at service@shicloths.com  including your order number, then our friendly customer service will go through the exchange process with you. Note you can only return it within 14 days of receipt.

Do you offer refunds?

We only offer refunds if you have received a defective product. You always can ask for a store credit if you find that the item is not right for you.

Please send an email to service@shicloths.com and we will instruct how to return your item and once we receive it, we will issue you with your store credit.

You can read about our Return Policy here.